1. Who we are
Ownerlane is provided by Platform, LLC ("we," "us"). This policy explains how we handle personal information when you visit ownerlane.app, create an account, or use Ownerlane, Nicobot and the Ownerlane Telegram bot. It is part of the Terms of Service.
2. What we collect
- Account details: your name, email, business name, password (stored only as a secure hash by our authentication provider), sign-in and verification records, and the version of these terms you accepted, with the time, IP address and device.
- Workspace content: your conversations with Nicobot, instructions, files, logos and photos you upload, and the websites, software, drafts and other output created for you.
- Your customers' information: contacts, leads and messages that you add or that arrive through websites and forms you run with Ownerlane.
- Connected services: if you connect Telegram, your Telegram user and chat identifiers and the messages you send the bot; for other services, the access tokens and settings needed to act for you.
- Billing: your plan, credit balance and usage, invoices, and payment status. Card details are handled by our payment processor; we do not store full card numbers.
- Support: tickets, messages and suggestions you send us.
- Technical data: IP address, browser and device type, pages requested, errors, and security logs. We use cookies and browser storage that are needed to keep you signed in and remember your settings. We do not use advertising cookies on the Service.
3. How we use it
- To provide the Service: run Nicobot, build and host your sites, send messages you approve, and keep your workspace working.
- To bill you, apply credits, and prevent fraud and abuse.
- To keep accounts secure, including verification codes and sign-in checks.
- To support you, and to send service emails such as receipts, security alerts, policy changes and monthly reports.
- To enforce the Terms and Acceptable Use Policy, and to meet legal obligations.
- To understand and improve the Service using usage information.
- To send product news. You can unsubscribe from these at any time; service and security emails continue while you have an account.
4. AI processing
To do the work you ask for, your requests and the content needed to complete them are processed by the AI models that power Nicobot. Those models are run by OpenAI, acting for us under contract: your messages, attachments, voice audio (for transcription and live calls) and the workspace facts Nicobot needs are sent to OpenAI to produce each reply, and OpenAI does not use them to train its models. When Nicobot makes audio or video for you, two more providers process what that piece needs, acting for us as service providers: ElevenLabs receives the script of a voiceover to turn it into speech, and fal.ai receives a video's description, and any reference image you choose, to generate the video. They are used only for audio and video work. We do not sell your data, and we do not use your workspace content to train AI models. Outputs are generated for your workspace and are not shared with other customers.
5. Voice calls with Nicobot
In the Nicobot iPhone app you can talk to Nicobot out loud. Nicobot tells you it is an AI at the start of every call.
- Microphone: the app uses your microphone only while a call is on, or while you hold the button to record a voice note. It never listens in the background.
- Live processing: during a call, your voice is streamed to our AI provider (OpenAI), acting for us under contract, to understand what you say and to speak Nicobot's replies. It is not used to train AI models.
- Transcript and summary: each call is saved in your chat as a card with a short summary, the actions taken and a written transcript. It is kept with your chat and visible to workspace members who can see that chat.
- Call audio: only if you agree on the app's "How Nicobot uses your data" screen, a recording of the call is stored privately for your workspace and deleted automatically after 30 days.
- Credits: calls use about 4 credits a minute; the meter is shown during the call and the call ends politely if you run out.
- Face ID: if you turn on Face ID sign-in or app lock, Face ID is checked by your iPhone. We never receive your face data; the app only learns whether the check passed.
You can end a call at any time, turn off the microphone in iOS Settings, or ask us to delete recordings and transcripts at info@theplatformllc.com.
7. Your customers' data
For information about your own customers and website visitors, you decide what is collected and why, and we process it on your behalf. You are responsible for giving them any notices your business must give (such as a privacy policy on your website) and for having consent to contact them. We will help you respond to their requests.
8. How long we keep it
We keep information while your account is active and as long as needed for the purposes above. You can delete your account yourself in the Nicobot iPhone app (Settings, then Account, then Delete my account): that deletes it straight away, along with any workspace you own alone. When you close your account another way or ask us to delete your data, we delete or de-identify it within 90 days, except where we must keep it longer by law, to resolve disputes, to enforce our terms, or while a legal preservation obligation applies. Backups are overwritten on their normal cycle. Billing records are kept as tax law requires. Voice call recordings, if you allowed them, are deleted automatically after 30 days; call transcripts and summaries are kept with your chat.
9. Security
We protect information with measures such as encryption in transit, access controls that separate one customer's workspace from another's, approval gates on sensitive actions, and email verification. No system is perfectly secure; if a breach affects your personal information we will notify you as the law requires.
10. Your choices and rights
You can view and update your account details in Account settings, disconnect services, and unsubscribe from product news. You can also ask us to access, correct, delete or provide a copy of your personal information by writing to info@theplatformllc.com or through Support. We will verify the request and respond within the time the law applicable to you requires, and we won't treat you differently for asking.
Depending on where you live, you may have further rights; we honor them as the law requires.
11. Children
Ownerlane is for adults running businesses. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
12. Where data is processed
We are based in the United States. Our service providers may process information in the United States and other countries, whose laws may differ from yours.
13. Changes to this policy
We may update this policy. When we make a material change we will update the version and date above, tell you by email or in the Service, and ask you to accept the new version.
14. Contact
Privacy questions or requests: info@theplatformllc.com, or Support when signed in.