1. Contact us
Email info@theplatformllc.com. A person at Platform, LLC reads every message, usually within one business day. Tell us the email address on your account and, if something went wrong, what you were doing and what you saw.
Already signed in? Open a ticket at ownerlane.app/support, or in the Nicobot iPhone app under Settings, then Help & support. You can follow the replies there.
2. Signing in
Signing in with a password also asks for a 6-digit code we email you, unless you trusted that device in the last 30 days. The code works for 10 minutes and only once. If it hasn't arrived, check spam or promotions, then use "Send a new code"; older codes stop working once a new one is sent.
Forgot your password? Use "Forgot?" on the sign-in screen and we'll email a link to choose a new one. On the iPhone you can also turn on Face ID sign-in under Settings, then Security & devices.
3. Credits and purchases
Nicobot's work uses credits from your workspace's wallet. Credits bought in the iPhone app are sold by Apple through the App Store and land in the same wallet as credits from your plan.
Bought credits that haven't appeared? In the app, open Settings, then Plan & credits, then Restore purchases. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
4. How Nicobot uses your data
Nicobot is an AI. To answer you, what you send it (messages, attachments, voice for transcription and calls, and your workspace's facts) is processed by OpenAI, which runs the models for us under contract and does not use it to train its models. The details are in our Privacy Policy. If a reply is wrong, unsafe or inappropriate, press and hold it in the app and choose "Report this reply"; a person reviews every report.
5. Deleting your account
In the iPhone app: Settings, then Account, then Delete my account. Confirm with your password and the account is deleted straight away, together with any workspace you own alone. If you own a workspace other people are in, hand it over first (contact us and we'll make one of them the owner).
Deleting your account doesn't refund App Store purchases; Apple handles those. Prefer email? Write to info@theplatformllc.com from the address on your account.